Customer Service - Frequently Asked Questions
- Shipping & Delivery
- You should expect your order to be shipped within 1-4 business days from order, and should receive your item within 1-5 days from the shipment date. You will receive an order confirmation confirming your order and a shipment notification email when your orders are shipped. We are based in the Mid-Atlantic area, but have distribution centers in Kentucky and Los Angeles, so shipping transit times can be as soon as 1 day or up to 5 days. All shipments are to the contiguous 48 states. Additional charges will apply for shipments to Alaska and Hawaii. All items are shipped via United Parcel Service (UPS).
- Product Availability Policy
- School of Uniforms is a dropship-based website, meaning all of our products are shipped directly from our product manufacturer's warehouse. By eliminating excess overhead, this allows us to offer a wider selection of products with higher cost savings which is passed on to our customers.
While we strive to keep our inventory levels as current as possible, on occasion we do run out of stock on certain items. In the event that an item you ordered is out of stock for the season, a refund will automatically be issued to your credit card or Paypal account. We will try our best to notify you if there is a similar item that it can be replaced with.
- If you are not completely satisfied with your purchase, you may exchange your order within 3 days of purchase. If the item you have requested an exchange for is no longer in stock, a full refund will be credited to your account less shipping charges.
- A 15% restocking fee will be charged on ALL returns with the following exceptions:
- Defective merchandise
- Incorrect orders
- Out of stock items
Any exchange or return will be accepted no matter what reason is provided within 3 days of delivery of your order. However it is the customer's responsibility to pay shipping charges to return the item(s) back to School of Uniforms.
- Instructions for Returns:
Contact us within 3 days of receiving your item. We will send you an RMA number that is required in order to process and issue a refund. You MUST write the RMA on the front of the package and send it to the address provided with your RMA number. Failure to write the RMA number on the package will have the package rejected and be ineligible for a return.
Be sure to include a note on the original invoice that includes the reason for your return request. Please Note - Any returns sent after the 3 Day Return Period will be returned to sender.
- All exchanges and returns MUST be in new condition with all original packaging, invoices & packing slips- no exceptions
- Items returned or exchanged without original packaging will not be accepted.
- Refunds are NOT offered on clearance items
- Privacy & Security
- We understand that our customer’s personal information is valuable and we take this responsibility seriously. We apply internal security procedures (electronically and physically) in order to protect our customer’s personal information. We use the industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authenticates and encrypts the information that you send to us over the Internet to help protect your online transaction information from third party interception. Although we apply security measures to protect your information, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
- We are a web-based business operating remotely without a physical storefront. As a result, we have very little overhead expenses and are able to offer you the lowest prices with the highest level of customer service. We only accept orders through our online system, however, if you would like to contact us regarding our wholesale prices, please email us at email@example.com.
- Payment, Pricing & Promotions
- All pricing and promotions will be honored to the best of our ability. We realize there may sometimes be mistakes in pricing or promotional offers and we apologize for any confusion that may be caused by these mistakes. Our goal is to provide you a high quality product, at a great price, and we hope you will treat us with the same respect. All promotions can only be used exclusively and we have the right to not honor any promotion due to suspected fraud or abuse.
- Viewing Orders & Updating Information
- We offer full transparency on your orders. You may login to your account and check the status of a shipment update your billing or shipment information and complete customer service requests from your account page.
- Contact Information:
- Please do not ship any returns or products to the address below. All returns and products MUST follow the steps stated above.
- *** Important Note for Exchanges ***
Due to limited stock availability during peak times of the year, it is strongly recommended that you purchase the item(s) you need (while still available) if an exchange is needed.
- Please send correspondence to:
15500 SW Jay Street #83014
Beaverton, OR 97006-6018