Customer Service - Frequently Asked Questions
- Shipping & Delivery
- You should expect your order to be shipped within 1-4 business days from order, and should receive your item within 1-5 days from the shipment date. You will receive an order confirmation confirming your order and a shipment notification email when your orders are shipped. We are based in Florida, but have distribution centers in Kentucky and Los Angeles, so shipping transit times can be as soon as 1 day or up to 5 days. All shipments are to the contiguous 48 states. Additional charges will apply for shipments to Alaska and Hawaii. All items are shipped via United Parcel Service (UPS).
- Product Availability Policy
- School of Uniforms is a dropship-based website, meaning all of our products are shipped directly from our product manufacturer's warehouse. By eliminating excess overhead, this allows us to offer a wider selection of products with higher cost savings which is passed on to our customers.
While we strive to keep our inventory levels as current as possible, on occasion we do run out of stock on certain items. In the event that an item you ordered is out of stock for the season, a refund will automatically be issued to your credit card or paypal account. We will try our best to notify you if there is a similar item that it can be replaced with. - Exchanges
- If you are not completely satisfied with your purchase, you may exchange your order within 30 days of purchase. If the item you have requested an exchange for is no longer in stock, a full refund will be credited to your account less shipping charges.
- Returns
- A 15% restocking fee will be charged on ALL returns with the following exceptions:
- Defective merchandise
- Incorrect orders
- Out of stock items
Any exchange or return will be accepted no matter what reason is provided within the first 30 days of purchase. However it is the customer's responsibility to pay shipping charges to return the item(s) back to School of Uniforms.
*Items returned or exchanged without original packaging will be charged a 20% restocking fee - All exchanges and returns MUST be in new condition with all original packaging, invoices & packing slips- no exceptions
- Items returned or exchanged without original packaging will be charged a 20% restocking fee
- Refunds are NOT offered on clearance items
- Privacy & Security
- We understand that our customer’s personal information is valuable and we take this responsibility seriously. We apply internal security procedures (electronically and physically) in order to protect our customer’s personal information. We use the industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authenticates and encrypts the information that you send to us over the Internet to help protect your online transaction information from third party interception. Although we apply security measures to protect your information, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
- Ordering
- We are a web-based business operating remotely without a physical storefront. As a result, we have very little overhead expenses and are able to offer you the lowest prices with the highest level of customer service. We only accept orders through our online system, however, if you would like to contact us regarding our wholesale prices, please email us at happydept@schoolofuniforms.com.
- Payment, Pricing & Promotions
- All pricing and promotions will be honored to the best of our ability. We realize there may sometimes be mistakes in pricing or promotional offers and we apologize for any confusion that may be caused by these mistakes. Our goal is to provide you a high quality product, at a great price, and we hope you will treat us with the same respect. All promotions can only be used exclusively and we have the right to not honor any promotion due to suspected fraud or abuse.
- Viewing Orders & Updating Information
- We offer full transparency on your orders. You may login to your account and check the status of a shipment update your billing or shipment information and complete customer service requests from your account page.
- Contact Information To contact us via mail, please send correspondence to:
- Instructions for Returns:
- Be sure to include a note on the original invoice that includes the reason for your return request.
- Please Note - Any returns sent after the 30 Day Return Period will be returned to sender.
- Please send all Returns to the following address:
15500 SW Jay Street #83014
Beaverton, OR 97006-6018
- Instructions for Exchanges:
- For all exchanges, please include a note on the original invoice that includes the following information
- 1.) What item(s) need to be exchanged along with the corresponding item number's
- 2.) The reason the items need to be exchanged (i.e. Too small, Too large, Incorrect fit).
- 3.) The new item(s) requested for replacement including the corresponding item number's and the correct replacement sizes.
- Please Note - Any exchanges sent after the 30 Day Return Period will be returned to sender.
- Please send all Exchanges to the following address:
15500 SW Jay Street #83014
Beaverton, OR 97006-6018
- *** Important Note for Exchanges ***
Due to limited stock availability during peak times of the year, it is strongly recommended that you purchase the item(s) you need (while still available) if an exchange is needed.
Visual Developments
15500 SW Jay Street #83014
Beaverton, OR 97006-6018
Tel: 1-773-672-8055
